Privacy Policy

What we collect

We collect the information you choose to give us through the forms on this website, including:

• General contact form: name, company, email, country and message.
• Trade and commodity enquiries: product interest, volumes, destination market and commercial requirements.
• Sourcing enquiries: product specifications, origin preferences and timelines.
• Feroz Exclusive travel enquiries: name, email, telephone, travel dates, party size, journey type, budget indication and preferences.
• Private charter enquiries: charter interest, routing, dates and passenger numbers.
• Technical data: IP address, browser type and pages visited, where analytics cookies are permitted.

Why we collect it

We use your information to respond to your enquiry, prepare quotations and proposals, coordinate with the suppliers, logistics providers, operators or specialist partners required to fulfil a request, maintain our commercial records and comply with legal obligations.

We do not sell personal data. We do not use enquiry data for unrelated marketing without your agreement.

Legal basis

We process personal data on the basis of your consent when you submit a form, our legitimate interest in conducting and administering our business, the performance of a contract where one is agreed, and compliance with legal and accounting obligations.

Who we share it with

Where a request requires it, we share only the information needed with independent partners such as suppliers, exporters, logistics providers, travel operators, accommodation partners, aviation or charter providers, and professional advisers.

Some partners may be located outside the European Economic Area. Where that is the case, we take reasonable steps to ensure appropriate safeguards are in place.

How long we keep it

Enquiry data is retained for as long as needed to handle the enquiry and any resulting relationship, and thereafter only where a legal, accounting or contractual obligation requires it.

Your rights

Under the GDPR you may request:

• Access to the personal data we hold about you.
• Correction of inaccurate data.
• Deletion of data where there is no ongoing legal or contractual reason to keep it.
• Restriction of, or objection to, certain processing.
• A copy of data you provided in a portable format.
• Withdrawal of consent at any time.

Security

Website enquiries are transmitted over an encrypted connection and access to enquiry data is limited to the people who need it to respond to you.